RETURN POLICY

Our return policy lasts fifteen (15) days. If fifteen (15) days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Additional non-returnable products:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

There are some situations where only partial refunds are granted:

  • Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 15 days after shipment.

CHANGES:

We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us at hola@cabuya.com.do.

REFUNDS:

Once your return is received and inspected, we'll send you an email to notify you that we've received your return. We'll also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and we will coordinate with you to reissue it.

If you've followed all these steps and still haven't received your refund, please contact us at hola@cabuya.com.do.

ITEMS ON SALE:

Only regular priced items will be refunded, unfortunately sale items cannot be refunded.

GIFTS:

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.

If the item wasn't marked as a gift when purchased, or the gift giver had the item shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPMENT:

To return your product, please mail it to: Calle Mercedes Echenique 12, Santo Domingo, 10114, Dominican Republic.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take to receive your exchanged product may vary.

If you're shipping a product from another city, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee or are responsible for receiving your return.

THE BRAND

Since 2019, Cabuya Store has been creating decorative objects and accessories designed to inspire memorable moments and transform their surroundings into beautiful and functional ones.

At Cabuya, we celebrate and honor tradition, redefining it through creativity and innovation. We bring objects and materials that live on in the collective memory into the present, adapting them to the contemporary environment.

THE DESIGNER

Elizabeth Camilo is an architect, and for more than 10 years she has dedicated herself to interior design.

After completing her architecture degree in Santo Domingo, she specialized in Buenos Aires, Argentina, and had the opportunity to travel throughout South America, where she learned about and understood how other cultures value and promote their artisanal production through design.

Thus, the idea for Cabuya - Casa Market was born from the desire to highlight the cultural richness of the Dominican Republic by creating objects that would embody her passion for art and design since she was a child.